NICE to Acquire Fizzback, Introducing the Most Complete Customer Experience Management Offering with the Integration of Revolutionary Real-Time Voice of the Customer Solution
NICE to Acquire Fizzback, Introducing the Most Complete Customer Experience Management Offering with the Integration of Revolutionary Real-Time Voice of the Customer Solution PR Newswire RA’ANANA, Israel, September 19, 2011 RA’ANANA, Israel , September 19, 2011 /PRNewswire/ — To create a complete Voice of the Customer (VoC) offering, combining direct, indirect, and inferred customer feedback, as part of NICE ‘ s cross-channel analytics based solutions Fizzback’s event-driven SaaS-based solution conducts an automated real-time dialog in natural language with consumers via mobile, web, or social media, resulting in up to 50% response rates, well above industry norms at under 10% Real-time feedback with high response rates enable Fizzback’s customers to deliver quality and statistically valid inputs to each relevant individual in the organization for prompt action, thus improving customer satisfaction and operational efficiency, making Fizzback a strategic part of daily operations NICE will be acquiring Fizzback for a total cash consideration of approximately $80 million ; Deal expected to close in beginning of fourth quarter 2011. NICE Systems Ltd (NASDAQ: NICE) today announced that it has reached an agreement to acquire Fizzback, introducing the most complete Customer Experience Management (CEM) with the integration of revolutionary, real-time Voice of the Customer (VoC) solution. The Fizzback SaaS offering is a real-time operational VoC solution. […]