CHICAGO, June 9, 2011 /PRNewswire/ — Two professional certification bodies, the International Association of Outsourcing Professionals (IAOP) for outsourcing management and the RCCSP Professional Education Alliance for contact center management, have partnered to service the certification needs of domestic and global contact center outsourcing services buyers and providers.

IAOP’s Certified Outsourcing Professional (COP) designation is a significant addition to the RCCSP Alliance’s comprehensive portfolio of certifications for call center industry management professionals. IAOP’s COP Master Class specifically addresses outsourcing topics, skills, and knowledge that impact the global call center outsourcing profession.

“The COP designation and the program’s training courses have become globally recognized as the industry’s de facto standard of excellence since IAOP introduced the program in 2006,” said IAOP Chairman Michael Corbett. “We are pleased to partner with the RCCSP™ Professional Education Alliance to offer this comprehensive training curriculum to a growing audience of outsourcing professionals.”

The Certified Outsourcing Professional designation expands RCCSP’s already robust portfolio of contact center certification credentials, such as the Certified Contact Center Professional (CCCP), Certified Contact Center Supervisor (CCCS), Certified Call Center Manager (CCCM), Certified Call Center Engineer (CCCE), Certified Workforce Management Professional (CWMP), and Certified Quality Management Professional (CQMP).

An alliance between the two certification bodies couldn’t be a more perfect fit. Their respective certification processes mirror one another. Certifications of both organizations are based on process frameworks and employ rigorous assessment processes to evaluate candidate competencies and real-world experiences and performance. Preparatory training courses of both organizations impart proven management practices and are taught by industry authorities.

“IAOP and RCCSP have been educating offshore outsourcing professionals in a nearly side-by-side fashion for some years now,” says Nina Kawalek, RCCSP CEO. “It’s makes perfect sense for two synergistic certification bodies like ours to combine efforts to spur continued growth and use of best practices on a global scale.”

To learn more about RCCSP Professional Education Alliance programs and the range of professional certifications, visit the RCCSP Alliance’s National Training Schedule at www.the-resource-center.com/index/seminars.htm.

About RCCSP

RCCSP is a progressive industry-supported and industry-recognized accreditation and certification organization, maintaining and coordinating the most comprehensive portfolio of certification credentials available to call center professionals.

About IAOP

IAOP is the global, standard-setting organization and advocate for the outsourcing profession. IAOP helps companies increase their outsourcing success rate, improve their outsourcing ROI, and expand the opportunities for outsourcing across their businesses.

CONTACT: Jean Luis Caamano of RCCSP Professional Education Alliance, +1-708-246-0320, jeanluis@the-resource-center.com

SOURCE RCCSP Professional Education Alliance