GE Capital Retail Bank, a unit of General Electric Company’s (GE) GE Capital, Corporate Retail Finance, was recently accredited with the certification of a Customer Service Center of Excellence for 2014 from BenchmarkPortal, LLC. The recognition was primarily due to its commitment to provide a focused customer experience and augurs well to strengthen its presence in the market.
BenchmarkPortal, LLC, a leader in the contact center industry, provides benchmarking, certification, training, consulting, and research and industry reports globally. The certification process by BenchmarkPortal helps contact centers to improve competitive position through improvised performance levels.
High associate contentment, customer satisfaction and cost effectiveness separates GE Capital's Retail Finance Business from its competitors in terms of efficiency and effectiveness. The BenchmarkPortal team audited GE Capital Retail Bank’s call center metrics while comparing the key performance indicators with data from other contact centers. The certification process is metrics-driven and assesses call centers strictly against objective and quantitative data for efficiency.
GE Capital Retail Finance is among the country’s most successful retail lenders, with 80 years of experience in consumer financing. The business, with its lending entity GE Capital Retail Bank, provides customized credit programs to retailers and consumers that help drive sales. This includes private label and bankcard credit programs to major national, regional and independent retailers, as well as private label credit programs, promotional and installment lending, bankcards and financial services for consumers through dealers; contractors; manufacturers; healthcare practices; and service providers across nearly 20 industries.
General Electric, the parent company, is one of the largest and most diversified technology and financial services corporations in the world with products and services ranging from aircraft engines, power generation, water processing, and security technology to medical imaging, business and consumer financing, media content and industrial products.
Its segments include Energy Infrastructure, Aviation, Healthcare, Transportation, Home & Business Solutions and GE Capital.
General Electric currently has a Zacks Rank #3 (Hold). Better-ranked stocks in the industry include ITT Corporation (ITT), Hutchison Whampoa Ltd. (HUWHY) and Raven Industries Inc. (RAVN). All these stocks carry a Zacks Rank #2 (Buy).
(We are re-issuing this article to correct two mistakes. The original version, published earlier today, Friday, Dec 21, 2013, should no longer be relied upon.)
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