BMC Software Inc. (BMC) recently announced that it will provide its information technology service management (ITSM) support to the State of Connecticut for an undisclosed amount.
The state is facing challenges posed by significant fed budget cuts. This has put a restriction on funds for IT administration. In such a situation, the state had no other option but to search for an easy, cost-effective IT supervision system. After evaluating ITSM systems from key players such as CA Inc. (CA) and Hewlett-Packard Co. (HPQ), the state’s administration department found BMC Software’s FootPrints solution to be suitable.
FootPrints is easy to deploy, maintain and upgrade. The solution facilitates automated data and process integration thereby improving overall IT operations. At a glance, the solution will offer support in effectively managing areas such as service, helpdesk, security and compliance, lifecycle and desktop.
With BMC FootPrints, the state will be able to provide its agencies with a single-window IT solution. This will facilitate centralized IT services and foster better cooperation among the agencies, leading to improved services for the citizens
BMC FootPrints’ popularity could be gauged from back-to-back customer adoption. In July, The Ohio Department of Developmental Disabilities and payroll service provider Cast & Crew opted for the solution. BMC Software inherited this solution from Numara Software, which was acquired in January 2012.
With this strategic acquisition, BMC Software has been able to access more than 13,000 service and asset management solutions that have enabled it to improve the services offered. Also, it will help the company to make headway in the SaaS service desk offering to the fast-growing small and medium business (SMB) segment in the market going ahead.
The popularity of BMC Software’s ITSM suites is growing. We are encouraged by the continuous product launches. We also believe that the company’s growing exposure into the cloud space will prove to be a catalyst.
However, weaker expenditure from different governments, ongoing European economic turmoil and stiff competitive environment pose some concerns.
Currently, BMC Software has a Zacks #2 Rank, indicating a short-term Buy recommendation.
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