Alcatel-Lucent ALU is set to deploy its proprietary Motive Customer Experience Management (“CEM”) Platform to enhance Canada-based telecommunication company Videotron’s service quality and curtail operational costs. In particular, Alcatel-Lucent will offer Motive Home Device Manager, Motive Service Management Platform and Motive Customer Service Console platforms for addressing Videotron subscriber’s equipment problems. Videotron, which boasts a wide range of offerings including video, voice, data and wireless, intends to come up with new services and device updates with the assistance of Alcatel-Lucent’s CEM platform […]