GE Capital Retail Bank, a unit of General Electric Company’s (GE) GE Capital, Corporate Retail Finance, was recently accredited with the certification of a Customer Service Center of Excellence for 2014 from BenchmarkPortal, LLC. The recognition was primarily due to its commitment to provide a focussed customer experience and augurs well to strengthen its presence in the market.
BenchmarkPortal, LLC, a leader in the contact center industry, provides benchmarking, certification, training, consulting, and research and industry reports globally. The certification process by BenchmarkPortal helps contact centers to improve competitive position through improvised performance levels.
High associate contentment, customer satisfaction and cost effectiveness separates GE Capital from its competitors in terms of efficiency and effectiveness. The BenchmarkPortal team audited GE Capital Retail Bank’s call center metrics while comparing the key performance indicators with data from other contact centers. The certification process is metrics-driven and assesses call centers strictly against objective and quantitative data for efficiency.
GE Capital, Corporate Retail Finance is a provider of senior secured loans and equipment finance to U.S. retailers, working capital, acquisition and balance sheet optimization. Equipped with diverse type of products, ranging from consumer lending to financial solutions, GE Capital meets the financial needs of businesses of all sizes.
General Electric, the parent company, is one of the largest and most diversified technology and financial services corporations in the world with products and services ranging from aircraft engines, power generation, water processing, and security technology to medical imaging, business and consumer financing, media content and industrial products.
Its segments include Energy Infrastructure, Aviation, Healthcare, Transportation, Home & Business Solutions and GE Capital.
General Electric currently has a Zacks Rank #3 (Hold). Better-ranked stocks in the industry include ITT Corporation (ITT), Hutchison Whampoa Ltd. (HUWHY) and Raven Industries Inc. (RAVN). All these stocks carry a Zacks Rank #2 (Buy).
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