SureWest Reports Fourth Quarter and Full Year 2011 Results

SureWest Reports Fourth Quarter and Full Year 2011 Results

Strong Broadband Growth Drives 2% Year-over-Year Increases in Revenues and Adjusted EBITDA

– 2011 Broadband revenues grew 8% year-over-year with a 16% increase in business services revenues and a 6% increase in residential revenues

– 4% year-over-year growth in Broadband residential RGUs

– 2011 adjusted free cash flow increased 20% year-over-year

– Net income of $1.8 million; $0.13 earnings per share

PR Newswire

ROSEVILLE, Calif., Feb. 29, 2012 /PRNewswire/ — SureWest Communications (NASDAQ: SURW) today announced operating results for the fourth quarter and full year ended December 31, 2011.

Steve Oldham, SureWest’s president and chief executive officer, said, “Our strong 2011 results were highlighted by top-line business and residential services revenue growth, driving an increase in adjusted EBITDA. Our core Broadband segment now accounts for 77% of the company’s total revenues and 54% of total adjusted EBITDA. SureWest’s business services revenues continue to be an important part of delivering long-term, sustainable growth due to positive trends in Kansas City and increased bandwidth demands for backhaul services to wireless carriers. We continue to increase the take rates of our residential products like Advanced Digital TV, high-speed Internet and Broadband Voice over IP. During the year, we also added 15,400 new fiber homes in Kansas City that we are aggressively targeting.

“The investments we’ve made over the last several years to expand our extensive fiber-to-the-home network and enhance our suite of services have delivered excellent returns and offer many opportunities for additional value creation. Our knowledge and innovation is what drives SureWest’s strong continued growth and underscores the strategic benefits of the recently announced acquisition of our company by Consolidated Communications. The combination with Consolidated is highly accretive and brings together Consolidated’s strong cash flow with SureWest’s proven broadband growth strategy. Customers and shareholders alike will benefit from the combined company’s greater scale, scope and financial resources.”

The following table highlights financial results for continuing operations on a consolidated basis (dollars are in thousands):

Y-O-Y comparison

Full Year comparison

Consolidated

Q4’11

Q4’10

Change

%

2011

2010

Change

%

Broadband Revenue

$ 49,010

$ 45,032

$ 3,978

9%

$188,366

$ 174,546

$ 13,820

8%

Telecom Revenue

14,529

16,614

(2,085)

(13%)

59,687

68,953

(9,266)

(13%)

Total Revenue

63,539

61,646

1,893

3%

248,053

243,499

4,554

2%

Adjusted EBITDA

21,602

21,780

(178)

(1%)

84,431

82,511

1,920

2%

Net Income

1,483

1,951

(468)

(24%)

1,802

3,355

(1,553)

(46%)

Capital Expenditures

21,747

13,289

8,458

64%

72,528

52,560

19,968

38%

Net Cash Provided by Operating Activities

20,259

17,044

3,215

19%

81,448

63,553

17,895

28%

Free Cash Flow

(4,241)

4,439

(8,680)

(196%)

(6,761)

12,620

(19,381)

(154%)

Adjusted Free Cash Flow

3,281

4,465

(1,184)

(27%)

16,651

13,931

2,720

20%

Net Debt

200,167

202,472

(2,305)

(1%)

200,167

202,472

(2,305)

(1%)

See Non-GAAP measure notes near end of release, and Adjusted EBITDA, Free Cash Flow, Adjusted Free Cash Flow and Net Debt reconciliations for adjustments.

Fourth Quarter Financial Results

Consolidated revenues increased 3% year-over-year to $63.5 million as Broadband revenues grew by $4 million, or 9%, more than offsetting Telecom revenue declines of $2.1 million, or 13%. Adjusted EBITDA declined 1% year-over-year to $21.6 million, with Broadband adjusted EBITDA increasing 8% to account for 54% of total adjusted EBITDA, offsetting most of the Telecom adjusted EBITDA decline of 10%. SureWest expects to continue increasing its Broadband revenues and adjusted EBITDA through expansion of both residential and business product offerings. The long-term strategy remains growing the Broadband segment while continuing to successfully offset industry-wide structural declines in the traditional Telecom segment.

Operating expenses, exclusive of depreciation and amortization, increased 5% year-over-year to $43.0 million due primarily to increases in residential video license fees and transport charges associated with commercial services growth and advertising expense offset slightly by office consolidation savings.

Net income for the quarter was $1.48 million compared to net income of $1.95 million in the same period last year. Earnings per share from continuing operations were $0.11 compared to $0.14 in the fourth quarter 2010 and $0.05 in the third quarter 2011.

Capital expenditures totaled $21.7 million for the fourth quarter and $72.5 million for the full year 2011, an increase from $52.6 million in 2010. During the quarter, SureWest added 5,800 new marketable homes on its fiber-to-the-home (FTTH) network in Kansas City and a total of 15,400 new fiber homes for the full year 2011. Also during the quarter, the company upgraded 2,800 ILEC territory copper homes with Advanced Digital TV service and completed 8,600 upgrades during 2011. These upgrades increased the percentage of fiber and copper triple-play marketable homes in the ILEC to 66%, up from 57% in the fourth quarter of 2010. The 2012 capital plan prioritizes spending where the company has experienced the greatest return on investment. This includes continued business sales growth opportunities, residential RGU growth and increased residential penetration. The company plans to pass 11,000 additional fiber homes during 2012 in Kansas City where it has experienced superior penetration levels. SureWest is reiterating projected capital expenditures of $60-70 million in 2012.

Free cash flow, defined as income from continuing operations plus depreciation and amortization less capital expenditures, was negative $4.2 million for the quarter and negative $6.8 million for the full year 2011, compared to positive $12.6 million in 2010. This decline was expected as a result of the $23.4 million investment in network expansion in 2011 compared to $1.3 million in 2010. Adjusted free cash flow, defined as free cash flow excluding capital investments in network expansion, increased 20% year-over-year to $16.7 million.

Cash and cash equivalents increased year-over-year to $4.2 million from $2.9 million. Total debt net of cash and cash equivalents (net debt) was $200.2 million, resulting in a net debt to adjusted EBITDA ratio of 2.37x.

Broadband Segment Results

Broadband revenues increased 9% year-over-year and accounted for 77% of the company’s total revenues, compared to 73% in the fourth quarter 2010. Broadband adjusted EBITDA increased 8% year-over-year and now represents 54% of the company’s total adjusted EBITDA. Broadband adjusted EBITDA will be impacted in the first quarter when the company incurs increases in video license fees that do not coincide with a customer price increase, which in 2012, is scheduled for the second quarter.

Broadband Residential:

Broadband Residential revenues increased 7% year-over-year to $34 million as a result of 5% growth in average revenue per user (ARPU) and a 4% increase in RGUs. To illustrate growth trends, Broadband RGUs, subscriber counts and ARPU are detailed both year-over-year and sequentially in the table and text below:

Q4 ’11 vs. Q4 ’10 Change

Q4 ’11 vs. Q3 ’11 Change

Sacramento Market

Kansas City Market

Total

Sacramento Market

Kansas City Market

Total

Broadband Residential RGUs

3%

5%

4%

1%

2%

1%

Data RGUs

0%

8%

3%

0%

3%

1%

Video RGUs

9%

7%

7%

2%

3%

2%

Voice RGUs

4%

(1%)

2%

0%

0%

0%

Total Residential Subscribers

0%

7%

3%

0%

3%

1%

The Sacramento region’s Advanced Digital TV product continued to drive growth, helping to increase net video RGUs by 2,230 year-over-year and 530 sequentially. SureWest had 21,662 Advanced Digital TV subscribers through the fourth quarter, representing 78% of the company’s overall video RGUs in the Sacramento market. Approximately 98% of the Advanced Digital TV subscribers bundle Internet and 79% subscribe to a triple-play with ARPU of $148.

ARPU for customers on SureWest’s FTTH and hybrid fiber coaxial (HFC) networks increased 2% year-over-year to $117 due to video and data price increases in July 2011.

Residential customer churn improved year-over-year and sequentially in the fourth quarter from 1.6% to 1.4% as a result of churn reduction programs such as Advanced Digital TV video upgrades on the copper network, as well as ongoing superior customer service and value-added features like additional HD channels and increased Internet speeds.

Broadband Business:

Broadband Business revenues increased by $1.8 million, or 15%, year-over-year to $14.2 million. Business customers increased 3% year-over-year to 8,000 and ARPU grew 11% from the prior year to $592. The Kansas City market grew ARPU by 11% year-over-year while increasing customer counts by 3%. The Sacramento market grew customers by 4% while ARPU increased by 11% driven by wireless carrier backhaul and existing customers taking additional products. Broadband Business growth expectations remain high in both Sacramento and Kansas City.

As of December 31, 2011, SureWest was billing for 322 wireless backhaul access points at annualized revenues of $3.6 million. The company is now scheduled to bill for over 398 backhaul connections by third quarter 2012 with over $4.5 million in annualized revenues when those sites become active. Opportunities continue to be pursued to serve additional connections in both the Sacramento and Kansas City markets.

Telecom Segment Results

Telecom revenues declined $2.1 million, or 12.5%, year-over-year to $14.5 million, consistent with the industry-wide trend of declines in access lines, minutes of use and access revenues. This was partially due to the decrease of $1 million in regulatory support revenues that were reduced as scheduled in the first quarter 2011. The company’s scheduled state regulatory support declines began in 2006 and will be fully phased out in the first quarter 2012.

The Telecom segment has consistently generated adjusted EBITDA margins over 40% and continues to generate significant free cash flow, which is utilized to reduce debt and fund Broadband segment expansion. As the company focuses on growing its Broadband segment, the Telecom segment will continue to account for a smaller percentage of total revenues. For the fourth quarter 2011, Telecom revenues were 23% of total company revenues compared to 27% in the fourth quarter of 2010.

Additionally, voice line loss is declining and is having less of an impact on overall financial performance. Fourth quarter 2011 year-over-year consolidated ILEC voice RGU loss was 3,800, compared to a loss of 4,800 in the fourth quarter 2010. In addition, fourth quarter 2011 consolidated year-over-year loss in ILEC and CLEC voice RGUs combined was 4,400, compared to a loss of 6,000 in the fourth quarter 2010.

Telecom Residential:

Telecom Residential revenues declined 21% year-over-year to $3.1 million resulting from a 20% decline in Telecom voice RGUs. However, of the 5,900 year-over-year Telecom Residential voice RGU losses, 2,600, or 44%, migrated to the SureWest Broadband Voice over IP service. The migration of existing Telecom ILEC access lines to Broadband VoIP enables the continued preservation of voice revenues on a consolidated basis.

Telecom Business:

Telecom Business revenues declined 2% year-over-year to $8.4 million as a result of a 3% decrease in business customers in the ILEC territory. The company is experiencing competitive pressure in the very small business customer segments; however medium and large ILEC business customers remain stable.

Telecom Access:

Telecom Access revenues decreased $1.1 million year-over-year to $3.0 million primarily due to the scheduled reduction in the California High Cost Fund (CHCF) subsidy, the elimination of the transport interconnection charge (TIC) and the decline in switched access revenues related to access line loss and declining minutes of use. The combined annual regulatory support related to CHCF and TIC declined roughly $4.0 million in 2011 from $6.1 million in 2010 to $2.0 million in 2011 – and will be zero in 2012. In the first quarter of 2012, the company will have an expected quarterly revenue decline of $500 thousand related to the final phase out of the CHCF.

Merger Update

As previously announced on February 6, 2012, SureWest entered into a definitive merger agreement under which Consolidated Communications (Nasdaq: CNSL) will acquire all the outstanding shares of SureWest in a cash and stock transaction valued at $23.00 per share, or a total of approximately $340.9 million, exclusive of debt. The consideration represents a 47% premium to SureWest’s stock price as of the close on February 3, 2012. Subject to the satisfaction of customary closing conditions, including federal and state regulatory approvals and the approval by both Consolidated and SureWest shareholders, the transaction is expected to close in the second half of 2012. The transaction was unanimously approved by the boards of directors of both companies.

The merger agreement is attached as Exhibit 2.1 to the Current Report on Form 8-K that SureWest filed with the Securities and Exchange Commission on February 8, 2012.

Non-GAAP Measures

In addition to the results presented in accordance with generally accepted accounting principles (GAAP) throughout this press release, the company has presented non-GAAP financial measures such as adjusted EBITDA, free cash flow, adjusted free cash flow and net debt. Adjusted EBITDA represents net income (loss) excluding amounts for income taxes, depreciation and amortization, non-cash pension and certain post-retirement benefits, non-cash stock compensation, severance and other related termination costs, and all other non-operating income/expenses. Free cash flow represents net income (loss) plus depreciation and amortization less capital expenditures. Adjusted free cash flow represents free cash flow as defined above, excluding the network expansion capital investments. Free cash flow and adjusted free cash flow are a measure of operating cash flows available for corporate purposes after providing sufficient fixed asset additions to maintain current productive capacity. Net debt represents total long-term debt (including current maturities) less cash and cash equivalents. Net debt can be used as a component in measuring leverage. The company believes these non-GAAP measures, viewed in addition to but not in lieu of its reported GAAP results, provide useful information to investors as they are an integral part of the internal evaluation of operating performance. In addition, they are measures that the company uses to evaluate management’s effectiveness. Reconciliations to the comparable GAAP measures are provided in the accompanying financial and operating summaries. SureWest’s non-GAAP financial measures may not be comparable to similarly titled measures presented by other companies.

Conference Call and Webcast

SureWest Communications will not host an investor call with respect to the financial results.

Additional Information and Where to Find It

In connection with the proposed transaction, Consolidated will file a registration statement on Form S-4 with the SEC, which will include the proxy statement and also constitute a prospectus with respect to the Consolidated common stock. SureWest will mail the proxy statement/prospectus to its shareholders once the Form S-4 has been declared effective. INVESTORS ARE URGED TO READ THE REGISTRATION STATEMENT AND PROXY STATEMENT/PROSPECTUS (INCLUDING ALL AMENDMENTS AND SUPPLEMENTS) BECAUSE THEY WILL CONTAIN IMPORTANT INFORMATION. Once filed with the SEC, investors may obtain free copies of the registration statement and proxy statement/prospectus, as well as other filings containing information about Consolidated and SureWest, without charge, at the SEC’s website (www.sec.gov). These documents may also be obtained free of charge from SureWest’s Investor Relations website (www.surw.com) or by directing a request to: SureWest Investor Relations, P.O. Box 969, Roseville, CA 95678 or by calling 916.786.1831. Copies of Consolidated’s filings may be obtained free of charge from Consolidated’s Investor Relations website (http://ir.consolidated.com) or by directing a request to: Consolidated Investor Relations, 121 South 17th Street, Mattoon, IL 61938.

SureWest, Consolidated and their respective officers and directors may be deemed, under SEC rules, to be participants in the solicitation of proxies from shareholders with respect to the proposed Merger. Information regarding the officers and directors of SureWest is included in its definitive proxy statement for its 2011 annual meeting filed with the SEC on April 7, 2011. Information regarding the officers and directors of Consolidated is included in its definitive proxy statement for its 2011 annual meeting filed with the SEC on March 30, 2011. More detailed information regarding the identity of potential participants in the solicitation, and their direct or indirect interests, by securities, holdings or otherwise, which interests may be different from those of the company’s shareholders generally, will be set forth in the proxy statement/prospectus and other materials to be filed with the SEC in connection with the proposed transaction.

About SureWest

SureWest Communications is a leading integrated communications provider and the bandwidth leader in the markets it serves. Headquartered in Northern California for more than 95 years, SureWest offers bundled residential and commercial services in the greater Sacramento and Kansas City regions that include IP-based digital and high-definition television, high-speed Internet, Voice over IP, and local and long distance telephone. SureWest was the nation’s first provider to launch residential HDTV over an IP network and offers one of the nation’s fastest symmetrical Internet services with speeds of up to 50 Mbps in each direction on its fiber-to-the-home network. For up-to-date information on products and services, visit the company on Facebook and Twitter.

Safe Harbor Statement

Statements made in this news release that are not historical facts are forward-looking statements and are made pursuant to the safe harbor provisions of the Securities Litigation Reform Act of 1995. In some cases, these forward-looking statements may be identified by the use of words such as “may,” “will,” “should,” “expect,” “plan,” “anticipate” or “project,” or the negative of those words or other comparable words. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. Such forward-looking statements are subject to a number of risks, assumptions and uncertainties that could cause the company’s actual results to differ from those projected in such forward-looking statements. Important factors that could cause actual results to differ from those set forth in the forward-looking statements include, but are not limited to, advances in telecommunications technology, changes in the telecommunications regulatory environment, changes in the financial stability of other telecommunications providers who are customers of the company, changes in competition in markets in which the company operates, adverse circumstances affecting the economy in California, Kansas and Missouri in general, and in the greater Sacramento, California and greater Kansas City, Kansas and Missouri areas in particular, the availability of future financing, changes in the demand for services and products, new product and service development and introductions, and pending and future litigation.

Contacts:
Ron Rogers
Corporate Communications
916-746-3123
r.rogers@surewest.com

Misty Wells
Investor Relations
916-786-1799
m.wells@surewest.com

SUREWEST COMMUNICATIONS

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited; Amounts in thousands, except per share amounts)

Quarters Ended

December 31,

September 30,

$

%

2011

2011

Change

Change

Operating revenues:

Broadband

$ 49,010

$ 48,018

$ 992

2%

Telecom

14,529

14,979

(450)

(3%)

Total operating revenues

63,539

62,997

542

1%

Operating expenses:

Cost of services and products (exclusive of depreciation and amortization)

28,919

28,566

353

1%

Customer operations and selling

7,631

7,771

(140)

(2%)

General and administrative

6,496

6,879

(383)

(6%)

Depreciation and amortization

16,023

15,810

213

1%

Total operating expenses

59,069

59,026

43

0%

Income from operations

4,470

3,971

499

13%

Other income (expense):

Investment income

3

4

(1)

(25%)

Interest expense

(2,074)

(2,497)

423

17%

Other, net

208

(546)

754

138%

Total other income (expense), net

(1,863)

(3,039)

1,176

39%

Income from operations before income taxes

2,607

932

1,675

180%

Income tax expense

1,124

289

835

289%

Net income

$ 1,483

$ 643

$ 840

131%

Basic and diluted earnings per share

$ 0.11

$ 0.05

$ 0.06

Shares of common stock used to calculate earnings per share:

Basic

13,948

13,918

30

Diluted

14,035

14,023

12

Dividends per share

$ 0.10

$ 0.08

$ 0.02

SUREWEST COMMUNICATIONS

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited; Amounts in thousands, except per share amounts)

Quarters Ended December 31,

$

%

2011

2010

Change

Change

Operating revenues:

Broadband

$ 49,010

$ 45,032

$ 3,978

9%

Telecom

14,529

16,614

(2,085)

(13%)

Total operating revenues

63,539

61,646

1,893

3%

Operating expenses:

Cost of services and products (exclusive of depreciation and amortization)

28,919

26,948

1,971

7%

Customer operations and selling

7,631

7,095

536

8%

General and administrative

6,496

6,828

(332)

(5%)

Depreciation and amortization

16,023

15,777

246

2%

Total operating expenses

59,069

56,648

2,421

4%

Income from operations

4,470

4,998

(528)

(11%)

Other income (expense):

Investment income

3

15

(12)

(80%)

Interest expense

(2,074)

(2,157)

83

4%

Other, net

208

107

101

94%

Total other income (expense), net

(1,863)

(2,035)

172

8%

Income from operations before income taxes

2,607

2,963

(356)

(12%)

Income tax expense

1,124

1,012

112

11%

Net income

$ 1,483

$ 1,951

$ (468)

(24%)

Basic and diluted earnings per share

$ 0.11

$ 0.14

$ (0.03)

Shares of common stock used to calculate earnings per share:

Basic

13,948

13,694

254

Diluted

14,035

13,694

341

Dividends per share

$ 0.10

$ –

$ 0.10

SUREWEST COMMUNICATIONS

CONSOLIDATED STATEMENTS OF INCOME

(Unaudited; Amounts in thousands, except per share amounts)

Years Ended December 31,

$

%

2011

2010

Change

Change

Operating revenues:

Broadband

$ 188,366

$ 174,546

$ 13,820

8%

Telecom

59,687

68,953

(9,266)

(13%)

Total operating revenues

248,053

243,499

4,554

2%

Operating expenses:

Cost of services and products (exclusive of depreciation and amortization)

110,271

105,719

4,552

4%

Customer operations and selling

29,777

29,637

140

0%

General and administrative

29,315

31,124

(1,809)

(6%)

Depreciation and amortization

63,965

61,825

2,140

3%

Total operating expenses

233,328

228,305

5,023

2%

Income from operations

14,725

15,194

(469)

(3%)

Other income (expense):

Investment income

39

77

(38)

(49%)

Interest expense

(11,586)

(8,346)

(3,240)

(39%)

Other, net

(41)

(216)

175

81%

Total other income (expense), net

(11,588)

(8,485)

(3,103)

(37%)

Income from operations before income taxes

3,137

6,709

(3,572)

(53%)

Income tax expense

1,335

3,354

(2,019)

(60%)

Net income

$ 1,802

$ 3,355

$ (1,553)

(46%)

Basic and diluted earnings per share

$ 0.13

$ 0.24

$ (0.11)

Shares of common stock used to calculate earnings per share:

Basic

13,876

13,836

40

Diluted

13,936

13,836

100

Dividends per share

$ 0.26

$ –

$ 0.26

SureWest Communications

Quarterly Selected Financial Results & Reconciliations of Non-GAAP Measures

(on a consolidated and a segment basis)

(Unaudited; Amounts in thousands)

Consolidated Results of Operations

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Operating revenues (1)

Broadband

$ 42,577

$ 43,076

$ 43,861

$ 45,032

$ 174,546

$ 45,379

$ 45,959

$ 48,018

$ 49,010

$ 188,366

$ 13,820

8%

$ 3,978

9%

$ 992

2%

Telecom

17,611

17,472

17,256

16,614

68,953

15,176

15,003

14,979

14,529

59,687

(9,266)

(13%)

(2,085)

(13%)

(450)

(3%)

Total operating revenues

60,188

60,548

61,117

61,646

243,499

60,555

60,962

62,997

63,539

248,053

4,554

2%

1,893

3%

542

1%

Operating expenses (1)

41,940

43,249

40,420

40,871

166,480

42,792

40,309

43,216

43,046

169,363

2,883

2%

2,175

5%

(170)

(0%)

Depreciation and amortization

15,106

15,262

15,680

15,777

61,825

15,775

16,357

15,810

16,023

63,965

2,140

3%

246

2%

213

1%

Income from operations

$ 3,142

$ 2,037

$ 5,017

$ 4,998

$ 15,194

$ 1,988

$ 4,296

$ 3,971

$ 4,470

$ 14,725

$ (469)

(3%)

$ (528)

(11%)

$ 499

13%

Consolidated Reconciliation of Adjusted EBITDA to Net Income (Loss)

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Net income (loss)

$ 527

$ (527)

$ 1,404

$ 1,951

$ 3,355

$ (1,644)

$ 1,320

$ 643

$ 1,483

$ 1,802

$ (1,553)

(46%)

$ (468)

(24%)

$ 840

131%

Add: income tax expense

824

190

1,328

1,012

3,354

(562)

484

289

1,124

1,335

(2,019)

(60%)

112

11%

835

289%

Less: other (income)/expense

1,791

2,374

2,285

2,035

8,485

4,194

2,492

3,039

1,863

11,588

3,103

37%

(172)

(8%)

(1,176)

(39%)

Income from operations

3,142

2,037

5,017

4,998

15,194

1,988

4,296

3,971

4,470

14,725

(469)

(3%)

(528)

(11%)

499

13%

Add (subtract):

Depreciation and amortization

15,106

15,262

15,680

15,777

61,825

15,775

16,357

15,810

16,023

63,965

2,140

3%

246

2%

213

1%

Non-cash pension expense

420

341

371

371

1,503

313

394

351

346

1,404

(99)

(7%)

(25)

(7%)

(5)

(1%)

Non-cash stock compensation expense

800

1,144

267

634

2,845

1,645

1,182

747

763

4,337

1,492

52%

129

20%

16

2%

Severance and other related costs (3)

1,144

1,144

(1,144)

(100%)

Adjusted EBITDA (2)

$ 19,468

$ 19,928

$ 21,335

$ 21,780

$ 82,511

$ 19,721

$ 22,229

$ 20,879

$ 21,602

$ 84,431

$ 1,920

2%

$ (178)

(1%)

$ 723

3%

Adjusted EBITDA margin

32%

33%

35%

35%

34%

33%

36%

33%

34%

34%

Consolidated Free Cash Flow and Adjusted Free Cash Flow

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Net income (loss)

$ 527

$ (527)

$ 1,404

$ 1,951

$ 3,355

$ (1,644)

$ 1,320

$ 643

$ 1,483

$ 1,802

$ (1,553)

(46%)

$ (468)

(24%)

$ 840

131%

Add: Depreciation and amortization

15,106

15,262

15,680

15,777

61,825

15,775

16,357

15,810

16,023

63,965

2,140

3%

246

2%

213

1%

Less: Capital expenditures

(12,536)

(13,878)

(12,857)

(13,289)

(52,560)

(11,452)

(20,671)

(18,658)

(21,747)

(72,528)

(19,968)

(38%)

(8,458)

(64%)

(3,089)

(17%)

Free cash flow (4)

3,097

857

4,227

4,439

12,620

2,679

(2,994)

(2,205)

(4,241)

(6,761)

(19,381)

(154%)

(8,680)

(196%)

(2,036)

(92%)

Add: Capital expenditures for network expansion

368

588

329

26

1,311

1,415

7,020

7,455

7,522

23,412

22,101

1686%

7,496

na

67

1%

Adjusted free cash flow (4)

$ 3,465

$ 1,445

$ 4,556

$ 4,465

$ 13,931

$ 4,094

$ 4,026

$ 5,250

$ 3,281

$ 16,651

$ 2,720

20%

$ (1,184)

(27%)

$ (1,969)

(38%)

Consolidated Net Debt Ratio

For 2010 Quarters Ended:

For 2011 Quarters Ended:

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

March 31

June 30

September 30

December 31

$ chg

%

$ chg

%

Net Debt:

Long-term debt, including current maturities

$ 215,045

$ 219,045

$ 209,045

$ 205,409

$ 210,000

$ 210,000

$ 206,250

$ 204,375

$ (1,034)

(1%)

$ (1,875)

(1%)

Less: Cash and cash equivalents

(6,982)

(6,154)

(3,215)

(2,937)

(12,881)

(11,047)

(8,932)

(4,208)

(1,271)

(43%)

4,724

53%

Net Debt (5)

$ 208,063

$ 212,891

$ 205,830

$ 202,472

$ 197,119

$ 198,953

$ 197,318

$ 200,167

$ (2,305)

(1%)

$ 2,849

1%

Ratio of Net Debt to Adjusted EBITDA:

Net Debt

$ 208,063

$ 212,891

$ 205,830

$ 202,472

$ 197,119

$ 198,953

$ 197,318

$ 200,167

Divided by: Adjusted EBITDA (TTM)

$ 77,873

$ 77,942

$ 80,316

$ 82,511

$ 82,764

$ 85,065

$ 84,609

$ 84,431

Ratio of net debt to Adjusted EBITDA (6)

2.67

2.73

2.56

2.45

2.38

2.34

2.33

2.37

Broadband Results of Operations

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Data (7)

$ 12,073

$ 11,921

$ 11,844

$ 12,116

$ 47,954

$ 12,184

$ 12,281

$ 13,260

$ 13,480

$ 51,205

$ 3,251

7%

$ 1,364

11%

$ 220

2%

Video (7)

12,409

12,453

12,515

12,987

50,364

13,312

13,466

14,039

14,178

54,995

4,631

9%

1,191

9%

139

1%

Voice (7)

6,492

6,537

6,596

6,535

26,160

6,335

6,341

6,361

6,331

25,368

(792)

(3%)

(204)

(3%)

(30)

(0%)

Total residential revenues

30,974

30,911

30,955

31,638

124,478

31,831

32,088

33,660

33,989

131,568

7,090

6%

2,351

7%

329

1%

Business

10,570

11,253

11,979

12,407

46,209

12,614

12,999

13,557

14,223

53,393

7,184

16%

1,816

15%

666

5%

Access

727

541

481

486

2,235

556

504

509

476

2,045

(190)

(9%)

(10)

(2%)

(33)

(6%)

Other

306

371

446

501

1,624

378

368

292

322

1,360

(264)

(16%)

(179)

(36%)

30

10%

Total operating revenues from external customers

42,577

43,076

43,861

45,032

174,546

45,379

45,959

48,018

49,010

188,366

13,820

8%

3,978

9%

992

2%

Intersegment revenues

168

145

110

141

564

160

155

152

177

644

80

14%

36

26%

25

16%

Total operating revenues

42,745

43,221

43,971

45,173

175,110

45,539

46,114

48,170

49,187

189,010

13,900

8%

4,014

9%

1,017

2%

Operating expenses without depreciation

35,137

36,003

34,304

34,838

140,282

36,337

35,624

37,179

38,062

147,202

6,920

5%

3,224

9%

883

2%

Depreciation and amortization

12,180

12,140

12,609

12,692

49,621

12,688

13,098

12,574

12,759

51,119

1,498

3%

67

1%

185

1%

Loss from operations

$ (4,572)

$ (4,922)

$ (2,942)

$ (2,357)

$ (14,793)

$ (3,486)

$ (2,608)

$ (1,583)

$ (1,634)

$ (9,311)

$ 5,482

37%

$ 723

31%

$ (51)

(3%)

Broadband Reconciliation of Adjusted EBITDA to Net Loss

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Net loss

$ (3,720)

$ (4,269)

$ (3,082)

$ (1,802)

$ (12,873)

$ (4,405)

$ (3,006)

$ (2,801)

$ (3,654)

$ (13,866)

$ (993)

(8%)

$ (1,852)

(103%)

$ (853)

(30%)

Add: income tax benefits

(2,504)

(2,867)

(2,066)

(2,456)

(9,893)

(2,928)

(1,998)

(1,867)

(36)

(6,829)

3,064

31%

2,420

99%

1,831

98%

Less: other (income)/expense

1,652

2,214

2,206

1,901

7,973

3,847

2,396

3,085

2,056

11,384

3,411

43%

155

8%

(1,029)

(33%)

Loss from operations

(4,572)

(4,922)

(2,942)

(2,357)

(14,793)

(3,486)

(2,608)

(1,583)

(1,634)

(9,311)

5,482

37%

723

31%

(51)

(3%)

Add (subtract):

Depreciation and amortization

12,180

12,140

12,609

12,692

49,621

12,688

13,098

12,574

12,759

51,119

1,498

3%

67

1%

185

1%

Non-cash pension expense

205

162

181

179

727

153

187

173

167

680

(47)

(6%)

(12)

(7%)

(6)

(3%)

Non-cash stock compensation expense

386

560

160

343

1,449

978

720

457

469

2,624

1,175

81%

126

37%

12

3%

Severance and other related costs (3)

469

469

(469)

(100%)

Adjusted EBITDA (2)

$ 8,199

$ 8,409

$ 10,008

$ 10,857

$ 37,473

$ 10,333

$ 11,397

$ 11,621

$ 11,761

$ 45,112

$ 7,639

20%

$ 904

8%

$ 140

1%

Adjusted EBITDA margin

19%

19%

23%

24%

21%

23%

25%

24%

24%

24%

Broadband Free Cash Flow and Adjusted Free Cash Flow

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Net loss

$ (3,720)

$ (4,269)

$ (3,082)

$ (1,802)

$ (12,873)

$ (4,405)

$ (3,006)

$ (2,801)

$ (3,654)

$ (13,866)

$ (993)

(8%)

$ (1,852)

(103%)

$ (853)

(30%)

Add: Depreciation and amortization

12,180

12,140

12,609

12,692

49,621

12,688

13,098

12,574

12,759

51,119

1,498

3%

67

1%

185

1%

Less: Capital expenditures

(8,723)

(11,805)

(11,370)

(12,046)

(43,944)

(9,574)

(16,706)

(16,677)

(17,661)

(60,618)

(16,674)

(38%)

(5,615)

(47%)

(984)

(6%)

Free cash flow (4)

(263)

(3,934)

(1,843)

(1,156)

(7,196)

(1,291)

(6,614)

(6,904)

(8,556)

(23,365)

(16,169)

(225%)

(7,400)

(640%)

(1,652)

(24%)

Add: Capital expenditures for network expansion

31

57

176

2

266

1,013

6,492

6,500

7,044

21,049

20,783

7813%

7,042

na

544

8%

Adjusted free cash flow (4)

$ (232)

$ (3,877)

$ (1,667)

$ (1,154)

$ (6,930)

$ (278)

$ (122)

$ (404)

$ (1,512)

$ (2,316)

$ 4,614

67%

$ (358)

(31%)

$ (1,108)

(274%)

Telecom Results of Operations

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Residential

$ 4,868

$ 4,479

$ 4,086

$ 3,843

$ 17,276

$ 3,592

$ 3,393

$ 3,196

$ 3,048

$ 13,229

$ (4,047)

(23%)

$ (795)

(21%)

$ (148)

(5%)

Business

8,418

8,400

8,750

8,592

34,160

8,394

8,294

8,122

8,390

33,200

(960)

(3%)

(202)

(2%)

268

3%

Access

4,160

4,408

4,274

4,053

16,895

3,054

3,148

3,559

2,999

12,760

(4,135)

(24%)

(1,054)

(26%)

(560)

(16%)

Other

165

185

146

126

622

136

168

102

92

498

(124)

(20%)

(34)

(27%)

(10)

(10%)

Total operating revenues from external customers

17,611

17,472

17,256

16,614

68,953

15,176

15,003

14,979

14,529

59,687

(9,266)

(13%)

(2,085)

(13%)

(450)

(3%)

Intersegment revenues

4,919

5,091

5,275

5,352

20,637

5,296

5,052

5,231

5,373

20,952

315

2%

21

0%

142

3%

Total operating revenues

22,530

22,563

22,531

21,966

89,590

20,472

20,055

20,210

19,902

80,639

(8,951)

(10%)

(2,064)

(9%)

(308)

(2%)

Operating expenses without depreciation

11,890

12,482

11,501

11,526

47,399

11,911

9,892

11,420

10,534

43,757

(3,642)

(8%)

(992)

(9%)

(886)

(8%)

Depreciation and amortization

2,926

3,122

3,071

3,085

12,204

3,087

3,259

3,236

3,264

12,846

642

5%

179

6%

28

1%

Income from operations

$ 7,714

$ 6,959

$ 7,959

$ 7,355

$ 29,987

$ 5,474

$ 6,904

$ 5,554

$ 6,104

$ 24,036

$ (5,951)

(20%)

$ (1,251)

(17%)

$ 550

10%

Telecom Reconciliation of Adjusted EBITDA to Net Income

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Net income

$ 4,247

$ 3,742

$ 4,486

$ 3,753

$ 16,228

$ 2,761

$ 4,326

$ 3,444

$ 5,137

$ 15,668

$ (560)

(3%)

$ 1,384

37%

$ 1,693

49%

Add: income tax expense

3,328

3,057

3,394

3,468

13,247

2,366

2,482

2,156

1,160

8,164

(5,083)

(38%)

(2,308)

(67%)

(996)

(46%)

Less: other (income)/expense

139

160

79

134

512

347

96

(46)

(193)

204

(308)

(60%)

(327)

(244%)

(147)

(320%)

Income from operations

7,714

6,959

7,959

7,355

29,987

5,474

6,904

5,554

6,104

24,036

(5,951)

(20%)

(1,251)

(17%)

550

10%

Add (subtract):

Depreciation and amortization

2,926

3,122

3,071

3,085

12,204

3,087

3,259

3,236

3,264

12,846

642

5%

179

6%

28

1%

Non-cash pension expense

215

179

190

192

776

160

207

178

179

724

(52)

(7%)

(13)

(7%)

1

1%

Non-cash stock compensation expense

414

584

107

291

1,396

667

462

290

294

1,713

317

23%

3

1%

4

1%

Severance and other related costs (3)

675

675

(675)

(100%)

Adjusted EBITDA (2)

$ 11,269

$ 11,519

$ 11,327

$ 10,923

$ 45,038

$ 9,388

$ 10,832

$ 9,258

$ 9,841

$ 39,319

$ (5,719)

(13%)

$ (1,082)

(10%)

$ 583

6%

Adjusted EBITDA margin

50%

51%

50%

50%

50%

46%

54%

46%

49%

49%

Telecom Free Cash Flow and Adjusted Free Cash Flow

For 2010 Quarters Ended:

Twelve Months Ended

For 2011 Quarters Ended:

Twelve Months Ended

Twelve Months
Year-over-Year

Quarter
Year-over-Year

Sequential
Qtr-over-Qtr

March 31

June 30

September 30

December 31

December 31,

2010

March 31

June 30

September 30

December 31

December 31,

2011

$ chg

%

$ chg

%

$ chg

%

Net income

$ 4,247

$ 3,742

$ 4,486

$ 3,753

$ 16,228

$ 2,761

$ 4,326

$ 3,444

$ 5,137

$ 15,668

$ (560)

(3%)

$ 1,384

37%

$ 1,693

49%

Add: Depreciation and amortization

2,926

3,122

3,071

3,085

12,204

3,087

3,259

3,236

3,264

12,846

642

5%

179

6%

28

1%

Less: Capital expenditures

(3,218)

(1,729)

(1,442)

(897)

(7,286)

(1,704)

(2,598)

(1,971)

(3,394)

(9,667)

(2,381)

(33%)

(2,497)

(278%)

(1,423)

(72%)

Free cash flow (4)

3,955

5,135

6,115

5,941

21,146

4,144

4,987

4,709

5,007

18,847

(2,299)

(11%)

(934)

(16%)

298

6%

Add: Capital expenditures for network expansion

337

531

153

24

1,045

402

528

955

478

2,363

1,318

126%

454

1892%

(477)

(50%)

Adjusted free cash flow (4)

$ 4,292

$ 5,666

$ 6,268

$ 5,965

$ 22,191

$ 4,546

$ 5,515

$ 5,664

$ 5,485

$ 21,210

$ (981)

(4%)

$ (480)

(8%)

$ (179)

(3%)

(1) External customers only.

(2) Adjusted EBITDA represents net income (loss) excluding amounts for income taxes; depreciation and amortization; non-cash pension and certain post-retirement benefits; non-cash stock compensation; severance and other related termination costs; and all other non-operating income/expenses. Adjusted EBITDA is a common measure of operating performance in the telecommunications industry. Adjusted EBITDA is not a measure of financial performance under United States generally accepted accounting principles and should not be considered in isolation or as a substitute for consolidated net income (loss) as a measure of performance.

(3) Severance and other related termination costs related to the workforce reduction initiative implemented during the quarter ended June 30, 2010. Amounts exclude the termination costs related to stock compensation expense, which are included in non-cash stock compensation expense of the adjusted EBITDA reconciliation.

(4) Free cash flow is a measure of operating cash flows available for corporate purposes after providing sufficient fixed asset additions to maintain current productive capacity. Consolidated free cash flow includes capital expenditures for our corporate operating unit. Adjusted free cash flow represents free cash flow excluding capital expenditures for network expansion. Free cash flow and adjusted free cash flow are not measures of financial performance under United States generally accepted accounting principles and should not be considered in isolation or as a substitute for consolidated net income (loss) as a measure of performance and net cash provided by operating activities as a measure of liquidity.

(5) Net debt represents total long-term debt (including current maturities) less cash and cash equivalents. Net debt can be a component in measuring leverage. Net debt is not a measure determined in accordance with United States generally accepted accounting principles and should not be considered as a substitute for total long-term debt.

(6) The ratio of net debt to adjusted EBITDA is calculated as net debt divided by adjusted EBITDA based on a trailing twelve month (TTM) period. This measure provides useful information to our investors about our debt level relative to our performance and about our ability to meet our financial obligations.

(7) Operating revenues in the Broadband segment have been reclassified for a change during the fourth quarter of 2011 in the classification of promotional discounts between residential voice, video and data revenue. Prior period revenues have been reclassified to conform to the current period presentation.

SUREWEST COMMUNICATIONS

CONSOLIDATED BALANCE SHEETS

(Unaudited; Amounts in thousands)

December 31,

December 31,

$

%

2011

2010

Change

Change

ASSETS

Current assets:

Cash and cash equivalents

$ 4,208

$ 2,937

$ 1,271

43%

Short-term investments

771

(771)

(100%)

Accounts receivable, net

21,540

20,298

1,242

6%

Income tax receivable

280

1,782

(1,502)

(84%)

Prepaid expenses

2,912

3,792

(880)

(23%)

Deferred income taxes

2,226

2,284

(58)

(3%)

Assets held for sale

4,756

6,009

(1,253)

(21%)

Total current assets

35,922

37,873

(1,951)

(5%)

Property, plant and equipment, net

522,790

514,639

8,151

2%

Intangible and other assets:

Customer relationships, net

1,417

2,632

(1,215)

(46%)

Goodwill

45,814

45,814

Deferred charges and other assets

6,133

2,223

3,910

176%

53,364

50,669

2,695

5%

$ 612,076

$ 603,181

$ 8,895

1%

LIABILITIES AND SHAREHOLDERS’ EQUITY

Current liabilities:

Current portion of long-term debt

$ 7,500

$ 15,636

$ (8,136)

(52%)

Accounts payable

4,315

2,885

1,430

50%

Other accrued liabilities

16,783

12,847

3,936

31%

Advance billings and deferred revenues

8,051

8,035

16

0%

Accrued compensation

7,593

6,998

595

9%

Total current liabilities

44,242

46,401

(2,159)

(5%)

Long-term debt

196,875

189,773

7,102

4%

Deferred income taxes

49,126

56,661

(7,535)

(13%)

Accrued pension and other post-retirement benefits

54,354

33,815

20,539

61%

Other liabilities and deferred revenues

6,784

4,473

2,311

52%

Commitments and contingencies

Shareholders’ equity:

Common stock, without par value; 100,000 shares authorized, 14,060 and 13,866 shares issued and outstanding at December 31, 2011 and December 31, 2010, respectively

146,498

143,309

3,189

2%

Accumulated other comprehensive loss

(27,770)

(15,081)

(12,689)

(84%)

Retained earnings

141,967

143,830

(1,863)

(1%)

Total shareholders’ equity

260,695

272,058

(11,363)

(4%)

$ 612,076

$ 603,181

$ 8,895

1%

SUREWEST COMMUNICATIONS

SELECTED OPERATING METRICS

As of and for the Quarters Ended

BROADBAND

12/31/2011 (1)

12/31/2010 (1)

Change

% Change

9/30/2011 (1)

Change

% Change

Residential

Video

Marketable Homes (2)

296,700

271,800

24,900

9%

287,900

8,800

3%

RGUs

66,400

61,800

4,600

7%

64,900

1,500

2%

Penetration (2)

22.4%

22.7%

-0.4%

(2%)

22.5%

-0.2%

(1%)

ARPU

$72

$70

$2

2%

$73

($1)

(1%)

Voice

Marketable Homes

327,700

311,300

16,400

5%

321,700

6,000

2%

RGUs

76,400

74,900

1,500

2%

76,100

300

0%

Penetration

23.3%

24.1%

-0.7%

(3%)

23.7%

-0.3%

(1%)

ARPU

$28

$29

($1)

(5%)

$28

$0

(1%)

Data

Marketable Homes

327,700

311,300

16,400

5%

321,700

6,000

2%

RGUs

102,600

99,400

3,200

3%

101,300

1,300

1%

Penetration

31.3%

31.9%

-0.6%

(2%)

31.5%

-0.2%

(1%)

ARPU

$44

$41

$3

8%

$44

$0

0%

Total

RGUs

245,400

236,100

9,300

4%

242,300

3,100

1%

Subscriber totals

Subscribers (3)

107,100

104,100

3,000

3%

105,800

1,300

1%

Penetration

32.7%

33.4%

-0.8%

(2%)

32.9%

-0.2%

(1%)

ARPU (4)

$106

$101

$5

5%

$107

($1)

(0%)

Triple Play ARPU (5)

$117

$115

$2

2%

$118

($1)

(1%)

Triple Play RGUs per Subscriber (5)

2.49

2.53

(0.04)

(2%)

2.50

(0.01)

(1%)

Churn

1.4%

1.6%

-0.2%

(10%)

1.6%

-0.2%

(11%)

Business (6)

Customers

8,000

7,800

200

3%

8,000

0

0%

ARPU

$592

$535

$57

11%

$570

$22

4%

TELECOM

12/31/2011

12/31/2010

Change

% Change

9/30/2011

Change

% Change

Residential

Voice

Marketable Homes

91,900

91,500

400

0%

91,800

100

0%

RGUs (7)

23,000

28,900

(5,900)

(20%)

24,200

(1,200)

(5%)

Cumulative Migration to Broadband Voice (8)

18,000

15,400

2,600

17%

17,500

500

3%

Penetration

25.0%

31.6%

-6.6%

(21%)

26.4%

-1.3%

(5%)

ARPU

$43

$43

($0)

(0%)

$43

$0

1%

Churn (9)

1.6%

2.0%

-0.3%

(18%)

1.8%

-0.2%

(10%)

Business (6)

Customers

7,700

7,900

(200)

(3%)

7,700

0

0%

ARPU

$363

$359

$4

1%

$351

$12

3%

CONSOLIDATED RESIDENTIAL VOICE RGUs

12/31/2011

12/31/2010

Change

% Change

9/30/2011

Change

% Change

ILEC Voice RGUs

Broadband

23,100

21,000

2,100

10%

22,700

400

2%

Telecom

23,000

28,900

(5,900)

(20%)

24,200

(1,200)

(5%)

Total ILEC Voice RGUs (10)

46,100

49,900

(3,800)

(8%)

46,900

(800)

(2%)

CLEC Residential Voice RGUs (11)

53,300

53,900

(600)

(1%)

53,400

(100)

(0%)

TOTAL Residential Voice RGUs (12)

99,400

103,800

(4,400)

(4%)

100,300

(900)

(1%)

TOTAL RESIDENTIAL BROADBAND & TELECOM RGUs

268,400

265,000

3,400

1%

266,500

1,900

1%

NETWORK METRICS

12/31/2011

12/31/2010

Change

% Change

9/30/2011

Change

% Change

Marketable Homes – Fiber

164,500

148,500

16,000

11%

158,500

6,000

4%

Marketable Homes – HFC

94,000

93,600

400

0%

94,000

0

0%

Marketable Homes – Copper 2-Play

31,000

39,600

(8,600)

(22%)

33,800

(2,800)

(8%)

Marketable Homes – Copper 3-Play

38,200

29,600

8,600

29%

35,400

2,800

8%

Total

327,700

310,400

17,300

6%

321,700

6,000

2%

Note: The calculation of certain metrics have been revised over time to reflect the current view of our business. Where necessary prior period metric calculations have been revised to conform with current practice. All amounts rounded to the nearest 100s, except percents and dollars.

(1) During the fourth quarter of 2011, we revised our methodology for allocating subscriber discounts to video, voice and data revenue. The revised methodology facilitates the consistent application of discounts and ARPU calculation between both our residential markets. Accordingly, the ARPU metrics previously reported for 2009, 2010 and 2011 have been revised to conform to current practice.

(2) Marketable Homes – Prior to Q110, video marketable homes and penetration rate included serviceable homes in Sacramento and Kansas City fiber and hybrid fiber coax (HFC) networks only. With launch of ADTV in Q110, certain copper homes became video serviceable and 3-play capable and are included in marketable home counts. Penetration rates prior to Q110 were not adjusted for small number of video customers on copper network prior to ADTV.

(3) A residential subscriber is a customer who subscribes to one or more residential RGUs.

(4) ARPU is the total residential revenue per average subscriber.

(5) Triple play ARPU includes the total residential revenue per average subscriber and Triple play RGUs per Subscriber includes ending RGUs per ending subscriber, for the triple play markets, excluding the ILEC market.

(6) A business customer is a customer who subscribes to business data, voice or video and represents a unique customer account. ARPU is the total business revenue per average customer.

(7) A voice RGU is a residential customer who subscribes to one or more voice access lines.

(8) Telecom Voice RGU Migration to Broadband Voice are residential Telecom voice RGUs in Line (7) that have ported their Telecom primary access line service to Broadband VoIP.

(9) Telecom Churn excludes disconnects in Line (8) that have ported their Telecom primary access line service to Broadband VoIP.

(10) ILEC Voice RGUs are the total residential voice RGUs in the ILEC franchise market area that are either a Telecom primary access line or Broadband VoIP subscriber.

(11) CLEC Voice RGUs are the total residential voice RGUs in the Kansas City and Sacramento markets, excluding the ILEC market.

(12) Total Voice RGUs are the total of ILEC and CLEC residential voice RGUs, and represent the total company residential voice RGUs of both the Broadband and Telecom Segments.

SUREWEST COMMUNICATIONS

SELECTED OPERATING METRICS

As of and for the Quarters Ended

BROADBAND

3/31/2009 (1)

6/30/2009 (1)

9/30/2009 (1)

12/31/2009 (1)

3/31/2010 (1)

6/30/2010 (1)

9/30/2010 (1)

12/31/2010 (1)

3/31/2011 (1)

6/30/2011 (1)

9/30/2011 (1)

12/31/2011 (1)

Residential

Video

Marketable Homes (2)

236,500

239,800

240,000

240,500

261,900

265,100

268,500

271,800

272,600

281,200

287,900

296,700

RGUs

59,900

59,000

59,000

58,900

58,500

60,200

61,200

61,800

63,100

64,100

64,900

66,400

Quarterly change

(100)

(900)

0

(100)

(400)

1,700

1,000

600

1,300

1,000

800

1,500

Year-over-Year change

4,800

2,000

600

(1,100)

(1,400)

1,200

2,200

2,900

4,600

3,900

3,700

4,600

Penetration (2)

24.4%

23.7%

23.8%

23.7%

22.3%

22.7%

22.8%

22.7%

23.1%

22.8%

22.5%

22.4%

ARPU

$66

$68

$67

$69

$71

$70

$69

$70

$71

$71

$73

$72

Voice

Marketable Homes

308,200

309,300

309,400

309,700

309,900

310,400

311,200

311,300

311,600

317,400

321,700

327,700

RGUs

66,000

67,700

70,000

71,300

71,800

73,900

74,900

74,900

75,600

75,900

76,100

76,400

Quarterly change

2,800

1,700

2,300

1,300

500

2,100

1,000

0

700

300

200

300

Year-over-Year change

12,500

11,400

10,300

8,100

5,800

6,200

4,900

3,600

3,800

2,000

1,200

1,500

Penetration

21.5%

22.0%

22.7%

23.1%

23.2%

23.8%

24.1%

24.1%

24.3%

23.9%

23.7%

23.3%

ARPU

$32

$33

$31

$30

$30

$30

$30

$29

$28

$28

$28

$28

Data

Marketable Homes

308,200

309,300

309,400

309,700

309,900

310,400

311,200

311,300

311,600

317,400

321,700

327,700

RGUs

97,800

97,400

97,600

98,300

97,500

98,900

99,200

99,400

100,300

100,600

101,300

102,600

Quarterly change

700

(400)

200

700

(800)

1,400

300

200

900

300

700

1,300

Year-over-Year change

6,300

3,700

2,200

1,200

(300)

1,500

1,600

1,100

2,800

1,700

2,100

3,200

Penetration

31.8%

31.6%

31.6%

31.8%

31.5%

31.9%

31.9%

31.9%

32.2%

31.7%

31.5%

31.3%

ARPU

$36

$38

$38

$40

$41

$40

$40

$41

$41

$41

$44

$44

Total

RGUs

223,700

224,100

226,600

228,500

227,800

233,000

235,300

236,100

239,000

240,600

242,300

245,400

Quarterly change

3,400

400

2,500

1,900

(700)

5,200

2,300

800

2,900

1,600

1,700

3,100

Year-over-Year change

23,600

17,100

13,100

8,200

4,100

8,900

8,700

7,600

11,200

7,600

7,000

9,300

Subscriber totals

Subscribers (3)

103,300

102,400

103,000

103,100

102,500

103,600

104,000

104,100

104,900

105,100

105,800

107,100

Quarterly change

300

(900)

600

100

(600)

1,100

400

100

800

200

700

1,300

Year-over-Year change

5,800

2,900

1,900

100

(800)

1,200

1,000

1,000

2,400

1,500

1,800

3,000

Penetration

33.5%

33.1%

33.3%

33.3%

33.1%

33.4%

33.4%

33.4%

33.7%

33.1%

32.9%

32.7%

ARPU (4)

$93

$97

$95

$99

$101

$100

$99

$101

$102

$102

$107

$106

Triple Play ARPU (5)

$111

$114

$111

$114

$116

$115

$113

$115

$114

$114

$118

$117

Triple Play RGUs per Subscriber (5)

2.56

2.55

2.54

2.54

2.53

2.54

2.53

2.53

2.52

2.51

2.50

2.49

Churn

1.4%

1.7%

1.8%

1.5%

1.6%

1.6%

1.7%

1.6%

1.4%

1.5%

1.6%

1.4%

Business (6)

Customers

6,900

7,000

7,200

7,300

7,400

7,500

7,700

7,800

7,800

7,900

8,000

8,000

ARPU

$467

$459

$467

$476

$479

$502

$526

$535

$539

$551

$570

$592

TELECOM

3/31/2009

6/30/2009

9/30/2009

12/31/2009

3/31/2010

6/30/2010

9/30/2010

12/31/2010

3/31/2011

6/30/2011

9/30/2011

12/31/2011

Residential

Voice

Marketable Homes

90,800

90,900

90,900

91,000

91,100

91,200

91,400

91,500

91,700

91,800

91,800

91,900

RGUs (7)

49,500

45,100

41,300

38,500

35,500

32,800

30,700

28,900

27,300

25,600

24,200

23,000

Cumulative Migration to Broadband Voice (8)

6,900

9,000

10,700

11,800

12,900

14,000

14,900

15,400

16,100

16,900

17,500

18,000

Penetration

54.5%

49.6%

45.4%

42.3%

39.0%

36.0%

33.6%

31.6%

29.8%

27.9%

26.4%

25.0%

ARPU

$44

$45

$45

$45

$44

$44

$43

$43

$43

$43

$43

$43

Churn (9)

2.1%

2.3%

2.3%

2.0%

2.3%

2.1%

2.1%

2.0%

1.8%

1.8%

1.8%

1.6%

Business (6)

Customers

9,000

8,900

8,700

8,500

8,300

8,200

8,000

7,900

7,800

7,700

7,700

7,700

ARPU

$332

$339

$329

$334

$334

$340

$360

$359

$356

$357

$351

$363

CONSOLIDATED RESIDENTIAL VOICE RGUs

3/31/2009 (1)

6/30/2009 (1)

9/30/2009 (1)

12/31/2009 (1)

3/31/2010 (1)

6/30/2010 (1)

9/30/2010

12/31/2010

3/31/2011

6/30/2011

9/30/2011

12/31/2011

ILEC Voice RGUs

Broadband

9,900

12,400

14,700

16,200

17,500

19,000

20,400

21,000

21,500

22,300

22,700

23,100

Telecom

49,500

45,100

41,300

38,500

35,500

32,800

30,700

28,900

27,300

25,600

24,200

23,000

Total ILEC Voice RGUs (10)

59,400

57,500

56,000

54,700

53,000

51,800

51,100

49,900

48,800

47,900

46,900

46,100

Quarterly change

(1,700)

(1,900)

(1,500)

(1,300)

(1,700)

(1,200)

(700)

(1,200)

(1,100)

(900)

(1,000)

(800)

Year-over-Year change

(7,500)

(7,400)

(6,900)

(6,400)

(6,400)

(5,700)

(4,900)

(4,800)

(4,200)

(3,900)

(4,200)

(3,800)

CLEC Residential Voice RGUs (11)

56,100

55,300

55,300

55,100

54,300

54,900

54,500

53,900

54,100

53,600

53,400

53,300

Quarterly change

0

(800)

0

(200)

(800)

600

(400)

(600)

200

(500)

(200)

(100)

Year-over-Year change

2,700

1,000

0

(1,000)

(1,800)

(400)

(800)

(1,200)

(200)

(1,300)

(1,100)

(600)

TOTAL Residential Voice RGUs (12)

115,500

112,800

111,300

109,800

107,300

106,700

105,600

103,800

102,900

101,500

100,300

99,400

Quarterly change

(1,700)

(2,700)

(1,500)

(1,500)

(2,500)

(600)

(1,100)

(1,800)

(900)

(1,400)

(1,200)

(900)

Year-over-Year change

(4,800)

(6,400)

(6,900)

(7,400)

(8,200)

(6,100)

(5,700)

(6,000)

(4,400)

(5,200)

(5,300)

(4,400)

TOTAL RESIDENTIAL BROADBAND & TELECOM RGUs

273,200

269,200

267,900

267,000

263,300

265,800

266,000

265,000

266,300

266,200

266,500

268,400

Year-over-Year change

6,300

(700)

(4,100)

(7,300)

(9,900)

(3,400)

(1,900)

(2,000)

3,000

400

500

3,400

NETWORK METRICS

3/31/2009

6/30/2009

9/30/2009

12/31/2009

3/31/2010

6/30/2010

9/30/2010

12/31/2010

3/31/2011

6/30/2011

9/30/2011

12/31/2011

Marketable Homes – Fiber

142,900

146,900

147,100

147,600

147,700

147,900

148,300

148,500

148,700

154,300

158,500

164,500

Marketable Homes – HFC

93,600

92,900

92,900

92,900

93,000

93,200

93,600

93,600

93,700

93,900

94,000

94,000

Marketable Homes – Copper 2-Play

71,700

69,500

69,400

69,200

47,900

45,300

42,700

39,600

39,000

36,200

33,800

31,000

Marketable Homes – Copper 3-Play

0

0

0

0

21,300

24,000

26,600

29,600

30,200

33,000

35,400

38,200

Total

308,200

309,300

309,400

309,700

309,900

310,400

311,200

311,300

311,600

317,400

321,700

327,700

Quarterly change

4,000

1,100

100

300

200

500

800

100

300

5,800

4,300

6,000

Year-over-Year change

21,600

17,100

12,800

5,500

1,700

1,100

1,800

1,600

1,700

7,000

10,500

16,400

(1-12) See all notes on Selected Operating Metrics Actuals Quarterly and Year-over-Year comparison

SOURCE SureWest Communications

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